Privacy Policy
Version: Mai 2025
This privacy policy explains how personal data is collected, used, and protected when visiting or making use of the services provided through https://kundenkraft.net (“Website”, “we”, “us”, or “our”). By accessing or using the Website, you agree to the terms described below.
1. Data Controller
The controller of personal data collected via this Website is the operator of kundenkraft.net. The operator is responsible for determining the purposes and means of processing your personal data.
2. Purpose of Data Processing
We process your personal data for the following purposes:
- to operate and maintain the Website
- to process orders and deliver services or products
- to communicate with users (e.g. via contact forms, live chat, or email)
- to improve and optimize user experience and website performance
- to ensure legal compliance and security
We may also use your data for marketing purposes, subject to your prior consent where required.
3. Legal Basis for Processing
We process your personal data based on one or more of the following:
- your explicit consent
- contractual necessity (e.g. for order fulfillment)
- our legitimate interest (e.g. website security, service improvement)
- compliance with applicable legal obligations
4. Data Collection
We may collect the following data types:
- personal identification information (name, email address, phone number)
- order and transaction information
- IP address, device type, browser type, and operating system
- usage data via cookies or analytics tools
5. Third-Party Services & International Transfers
We use third-party services for hosting, analytics, payments (e.g. Stripe, PayPal), marketing, and communication tools (e.g. chat tools). These providers may be located outside your jurisdiction, including outside the European Economic Area (EEA). In such cases, data protection is ensured through appropriate safeguards such as Standard Contractual Clauses (SCCs) or other legal mechanisms.
6. Cookies & Tracking Technologies
This Website uses cookies and similar technologies to improve functionality and analyze usage. You can control cookie settings through your browser. Blocking certain cookies may affect your experience on the Website.
7. Data Retention
We retain your data only as long as necessary for the purposes stated, or as legally required. Once data is no longer required, it will be deleted or anonymized.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- right to access
- right to rectification
- right to erasure (“right to be forgotten”)
- right to restrict processing
- right to data portability
- right to object to processing
- right to withdraw consent (where applicable)
To exercise your rights, please contact us via the contact form on the Website.
9. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
10. Contact
If you have any questions about this privacy policy or how your data is handled, you can reach out to us via the contact options provided on our Website.
Note: This policy may be updated from time to time. Any changes will be posted on this page with the revised date.